This Privacy Statement describes in details about how Epson Com Support collects, uses, transfers, and discloses data which also includes Personal Information that has been obtained through Epson Com Support website or through any form of direct and indirect communication between the Epson Com Support and users. By submitting personal information directly or indirectly to Epson Com Support or by using the Website, all users acknowledge that they have read, understood, and agree to be bound by this Privacy Statement of Epson Com Support.
Data Collection Process
Epson Com Support collects data to provide assistance to customers based on their query. The Process of data collection is necessary to conduct and operate Epson Com Support’s business. Data Collection can be done directly when an account with Epson Com Support is commenced, or when you purchase or contact Epson Com Support for receiving services for troubleshooting and maintenance. It is necessary to receive information from customers which is recorded for the purposes to understand the model used, handling procedures, issues faced through one or more sources. The broad categories of data usually collected by Epson Com Support depends on the products, services and features used, and can include the following as stated below.
Collection of Name and Contact Details
All personal information which is collected through Website, emails, instant chat or calls to toll free number involving all forms of direct and indirect communication relating to name and salutation, Address, telephone number, email address and any other information required for the purpose of rendering services is strictly confidential.
Credentials and Payment data collection
The data collection by Epson Com Support is used for authentication and account access, so as to enable Epson Com Support to provide user services. Any payment information provided by the customer to Epson Com Support shall be for the purpose of providing service and shall be treated confidential.
Collection of Device Information
Epson Com Support shall collect all data about the Printer models, its current operational state, printer configuration, network configuration and any other information that is used for the printer devices.
Collection of Error Reports
During the process of rendering services, Epson Com Support collects information from the customers about the problems or issues faced during the troubleshooting process. This data shall be used to diagnose the issue so correct solutions may be offered to customers. Reports may be formed by Epson Com Support which shall indicate details about the type, severity of the issue, software and hardware errors, status of device and any other information which might be essential to provide the services.
Collection of Location data
During the course of providing service, Epson Com Support may collect information about the location of the printer device.
Cookies are used by Epson Com Support for documents download and traffic analysis.
Epson Com Support uses personal information of users for the purpose of providing the customer service and to operate the business of Epson Com Support. Personal information is strictly confidential, unless subject to the requirements of applicable law, that the information to be disclosed to the proper government authorities, if the rights of Epson Com Support are interfered.